Quality issues
If anything arrives damaged, mislabeled, or below our standard, email us within 24 hours of delivery with photos and a short note about which plates were affected. We will refund the affected items or apply a credit to a future order, your choice.
Orders already in production
Ordering closes Friday at 6 PM Eastern for the following Monday delivery. After that cutoff the order has been costed, its ingredients sourced, and preparation started, so we cannot refund an order that is already in production. Before the cutoff, contact us and we will change or refund it.
Orders we cannot deliver
If we take payment for an order we cannot deliver, because the address falls outside the area we serve or for any reason on our side, we refund that order in full.
How refunds reach you
Refunds go back to the original payment method within 5 to 10 business days. A credit, where you have chosen one, is applied to your next order.
Contact
Refund requests and questions go to contact@cotto.nyc.